Effective Date: 29 August 2026
This policy explains what happens when you cancel a Fitluma Premium subscription, and our position on refunds. It applies to the Fitluma mobile app (Google Play package com.swarupsarkar.fitluma), operated by Swarup Sarkar, and forms part of our Terms & Conditions.
1. Summary
All subscription purchases are final and non-refundable. You can cancel at any time to stop future renewals, and you keep Premium access until the end of the period you have already paid for. Because Fitluma offers a 15-day trial that requires no payment method and never converts automatically, you can evaluate every Premium feature before spending anything.
2. Try Before You Pay
Every new account receives 15 days of full Premium access. It requires no card, no UPI mandate and no payment method of any kind, and it does not turn into a paid subscription when it ends. Your account simply returns to the Free tier.
This is deliberate. We would rather you decide after using the product than ask for money back afterwards. Please use the trial to confirm that Fitluma suits you before subscribing.
3. No Refunds
Fitluma sells access to digital content that is made available immediately on purchase. Once a subscription period has begun, that period is non-refundable, including where:
- You forgot to cancel before a renewal;
- You did not use the app during a period you paid for;
- You subscribed on the wrong plan, or intended a different billing interval;
- You changed your mind after purchasing;
- You cancel partway through a month or a year.
We do not provide partial refunds, pro-rata refunds, or refunds for unused time.
4. How to Cancel
Subscriptions are billed by Google Play, so cancellation happens there rather than inside Fitluma:
- Open the Google Play Store app;
- Tap your profile icon, then Payments & subscriptions → Subscriptions;
- Select Fitluma, then tap Cancel subscription.
Cancel at least 24 hours before the current period ends, or the next renewal will already have been charged. Deleting the app does not cancel a subscription.
After cancelling, Premium stays active until the end of the paid period. Your training data is not deleted when Premium ends — your account returns to the Free tier, and any content above the Free limits is kept safely and becomes usable again if you resubscribe.
5. Where This Policy Does Not Apply
This policy states our own position. It does not, and cannot, override:
- Google Play’s refund policy. Google is the merchant of record for in-app purchases and operates its own refund process and time windows. Requests made to Google are decided by Google under its rules, and are outside our control.
- Your statutory rights. Rights given to you by Indian consumer law, or by the law of your country of residence, that cannot be waived by agreement remain available to you.
If you were charged in error — for example a duplicate charge, or a charge after a confirmed cancellation — please contact us. We will investigate, and where we find the charge was genuinely mistaken we will help you obtain a correction through Google Play.
6. Changes to This Policy
We may update this policy as the app changes. The Effective Date at the top of this page always reflects the current version, and any change applies only to purchases made after it takes effect.
7. Contact Us
For billing questions, contact Swarup Sarkar at swarupsarkardeveloper@gmail.com. Please include the Google Play order ID, which appears in your purchase confirmation email, so we can identify the transaction.